Refund policy

REFUND & CANCELLATION POLICY

At PROOFED, we want you to be confident in every purchase. Please read our return conditions carefully before requesting a return.

Eligibility for Returns We accept returns only if a product arrives broken, damaged, or spoiled. Returns for change of mind are not accepted, as our products are personal-care items.

Unboxing Video Requirement To be eligible for a return or refund, you must have an unedited, continuous unboxing video showing the sealed package being opened for the first time, clearly showing the damage or defect. Claims without a valid unboxing video cannot be processed.

How to Request a Return Email Proofedskincare@gmail.com or WhatsApp +91 9650656531 within 48 hours of delivery, along with your order number, unboxing video, and photos of the damaged product.

Refund Timeline Once your return is received and verified against the conditions above, we process your refund within 10–15 business days to your original payment method.

Non-Returnable Items For hygiene and safety reasons, opened or used products that are not damaged or spoiled are not eligible for return.

Contact Us Questions about this policy: Proofedskincare@gmail.com or +91 9650656531.